The Company will not accept any returns nor initiate any refunds on the purchase of the product unless:
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of an incorrect product being shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time of 24 hours for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 24 hours of receipt of the products by writing to us on email@example.com
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Nutra On will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back to the source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.